This receptionist and telephone booking clerk role sits in the endoscopy department of Aneurin Bevan University Health Board. The work centres on greeting patients on arrival and keeping their records accurate on WPAS, CWS and Medilogik EMS, alongside preparing notes and processing referrals. Calls to patients responding to partial booking letters and end-of-day handling of did-not-attend and cannot-attend appointments are also part of the role. Applicants need hospital and admin experience, and prior NHS admin work or CWS and WPAS use would strengthen an application.
What the job involves
- Greet patients on arrival and check and update their details on WPAS
- Admit patients onto Clinical Workstation (CWS) and Medilogik EMS
- Retrieve, track and prepare patient notes ahead of attendanceProcess referrals into the department and enter them on WPAS and Medilogik EMS
- Make and receive calls from patients responding to partial booking letters
- Action cannot attend (CNA) and did not attend (DNA) appointments and removals from WPAS per protocol at the end of each day
- Carry out general office duties including post, photocopying and processing information
What’s required
Qualifications
- Good level of education
Experience
- Experience of working in a hospital setting
- Experience of working in an admin setting
Skills & knowledge
- IT skills
Nice to have
- NVQ in admin
- Experience working in an NHS admin setting
- Previous experience in telephone bookings
- Experience using CWS and WPAS
What’s offered
- Learning and development opportunities
- Flexible working where possible
- Comprehensive NHS benefits package
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Contact Details:
The Methodist Church in Britain Recruitment Team
