Hub ICT Technician post at Ousedale School, one of E-ACT's academies, working alongside the IT Manager on the school's technology services. The core of the work is running the ICT helpdesk, giving first- and second-line support to staff and students, and keeping asset registers of hardware, software and network documentation current. The role is permanent and full-time at 37 hours, with the start date still to be confirmed. Visa sponsorship is not available.
What the job involves
- Running the ICT helpdesk and resolving support requests within agreed timescales
- Providing first- and second-line support for ICT queries from staff and students
- Escalating issues to third-party suppliers where appropriate
- Maintaining accurate inventories and asset registers for hardware, software, cabling and consumables
- Keeping network and system documentation accurate and up to date
- Working closely with the IT Manager to deliver reliable, efficient and consistent ICT services
- Helping maintain effective ICT systems and improve technology services
- Following E-ACT's equality, diversity and inclusion policies and promoting an inclusive environment
What’s required
Qualifications
- 5 GCSEs (or equivalent) including English and Mathematics at grade 4/C or above
- Recognised ICT qualification or equivalent demonstrable experience
Skills & knowledge
- Organising and prioritising own workload and meeting deadlines, especially under pressure
- Designing and setting up spreadsheets and databases
- Strong problem-solving and fault-finding, identifying root causes and implementing effective solutions
Checks & eligibility
- Enhanced DBS check
- Satisfactory references
What’s offered
- Defined benefit pension scheme (LGPS or TPS)
- Life cover at three times pensionable pay
- 31 days annual leave for year-round employees
- Cycle to Work scheme
- Tailored INSET days and CPD opportunities
- Wisdom app wellbeing support
- Free Employee Assistance Programme offering counselling and financial advice
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Contact Details:
The Methodist Church in Britain Recruitment Team
