HR Services Co-ordinator in Newcastle upon Tyne

This permanent post sits in the HR Department of North East Ambulance Service NHS Foundation Trust, providing administration across the whole employee lifecycle. The core of the work is first-line HR enquiries by phone, email, face to face and through the ServiceDesk system, alongside accurate correspondence and record keeping. Based at HQ or working agile, the role calls for strong Microsoft Office skills and a high degree of accuracy. Fit depends on five GCSEs at grade C or above including English and Maths, or equivalent relevant experience.

What the job involves

• Handle first-line HR enquiries on policies, processes, payroll, pensions and other HR matters by phone, email, face to face or other channels, signposting or resolving as needed
• Act as the first point of contact for queries via the ServiceDesk system
• Issue accurate letters and correspondence reflecting contract changes, such as flexible working requests, internal appointments and changes of hours
• Provide efficient administration to support the smooth running of the HR department
• Keep filing and HR systems accurately updated in line with processes
• Maintain HR computer records so that accurate management data is available for queries and reports
• Support data and systems for access and reporting, including payroll input
• Deliver an HR service across the whole employee lifecycle, from commencement to leaving

Qualifications

• 5 GCSEs at grade C or above including English and Maths, or equivalent, or significant relevant experience in a similar role
• Evidence of CPD

Experience

• Clerical and administrative work requiring a high degree of accuracy and working in accordance with policies and procedures
• Experience of handling confidential information
• Ability to concentrate with frequent interruptions and unpredictable work, such as constant calls for advice

Skills & knowledge

• Significant experience and knowledge of IT systems, including Outlook, Word, Excel, PowerPoint, email and internet
• Ability to prioritise workload and meet agreed deadlines
• High degree of accuracy

Checks & eligibility

• DBS check where the role requires one

Nice to have

• Experience of ESR or other HR databases

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