This administrative post sits in the Appointment Booking Centre at The Newcastle upon Tyne Hospitals NHS Foundation Trust, which handles over 280,000 patient appointments a year. The work centres on heavy call volumes and a customer-focused administrative service for patients, the public and clinical staff. It is a 37.5-hour weekly role in a busy telephone setting, with flexible working considered. Interview is on 11 November 2026, and outpatient experience is useful but not required, as training is given.
What the job involves
- Manage a large volume of inbound and outbound calls in a timely manner
- Provide an effective and efficient administrative service at the Appointment Booking Centre, ensuring high-quality customer care
- Develop and maintain competencies in all areas of work
Qualifications
- NVQ Level 2 in an appropriate subject (or on pathway), or equivalent qualification or experience
Skills & knowledge
- Good literacy and numeracy skills
- IT skills in Windows-based applications
- Communicating with members of the public, all staff and healthcare providers
- Excellent organisational, communication and interpersonal skills
- Prioritising work and handling difficult situations
- Working effectively as part of a multi-disciplinary team
Other
- A flexible approach to working
- Commitment to delivering a first-class administrative service
Nice to have
- Previous administration experience
- Previous customer care or reception experience
- Previous call centre or patient contact centre experience
- Previous outpatient department experience
What’s offered
- Flexible working arrangements considered
- Staff benefits set out in an attached document
- Training given to those new to outpatient work
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Contact Details:
The Methodist Church in Britain Recruitment Team
