Neurosurgery Apprentice - Level 3

This 18-month Level 3 apprenticeship sits within the Neurosurgery Department at King's College Hospital NHS Foundation Trust, supporting the multidisciplinary neurosurgical teams with administration. The work centres on patient admissions, outpatient and surgical bookings, waiting lists and preparing MDT meetings, alongside phone and email contact with patients. Senior medical staff and management support the post, and functional skills support is offered alongside it. Maths and English at grade C or equivalent is required.

What the job involves

• Coordinate patient admissions, keeping documentation accurate and answering patient and family queries
• Plan admissions with the MDT and give patients the information they need
• Manage waiting lists, admission data and patient bookings
• Prepare MDT meeting materials, keep records and follow up treatment plans and appointments
• Book general outpatient clinics, scheduling accurately and liaising with patients and staff
• Support coordinators with patients, waiting lists and admissions for named consultants and practitioners
• Use EPIC to book surgical admissions, outpatient appointments and MDT meetings
• Manage the department mailbox and reply to emails promptly and professionally
• Handle patient telephone calls respectfully
• Work with the MDT, consultants, nurses and administrative staff to support patient care
• Communicate clearly and professionally with patients, colleagues and external partners
• General administration including filing, data entry and maintaining confidential patient records

What's required

Qualifications

• Maths and English grades A-C or equivalent

Skills & knowledge

• Excellent word-processing skills in Microsoft Word
• Strong spreadsheet skills in Microsoft Excel

What's offered

• Structured learning and development
• Mentorship from senior clinical staff
• Regular reviews
• Training in patient care, healthcare administration and neurosurgical procedures
• Training on EPIC, Sectra, IEP and eRS
• Excel skills development
• Functional skills support alongside the apprenticeship

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