This six-month fixed-term post sits within PA Housing's Housing for Older People schemes, where the coordinator is the day-to-day presence for residents. The work covers community events, intensive housing management and home visits, safeguarding, and watching over repairs and communal areas. Hybrid working and a 28-hour week distinguishes the role, which also feeds into investment planning with Asset Management. A driving licence and a DBS check are needed, as the post involves visiting residents at home.
What the job involves
- Build relationships with residents across the Housing for Older People schemes
- Organise and support community activities and engagement events that promote wellbeing and independence
- Provide intensive housing management, including home visits, advice, signposting and tenancy sustainment support
- Identify and escalat[e] safeguarding concerns for vulnerable residents
- Manage enquiries and complaints, resolving issues promptly
- Monitor repairs, estate services and the condition of communal areas
- Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs)
- Work with Asset Management to assess schemes, support investment planning and improve value for money
Experience
- Experience in housing, neighbourhood management, tenancy management or a similar customer-focused setting
- Experience working directly with residents, including older people or vulnerable adults
- Experience identifying and responding appropriately to safeguarding concerns
Skills & knowledge
- Strong communication and relationship-building skills, including managing difficult conversations
- Proactive, solutions-focused approach to spotting service improvements
- Good organisational and IT skills, managing information accurately across a varied workload
Checks & eligibility
- Standard or enhanced DBS check
- Driving licence
What’s offered
- High street discount schemes
- Health cash plans
- 26 days' annual leave, rising to 29 after three years, with the option to buy more
- Flexible bank holidays
- Car leasing scheme
- Hybrid working, with about two to three days a week in the office once settled
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Contact Details:
The Methodist Church in Britain Recruitment Team
