This Family Support Worker post sits within the Wellbeing Services and In-Patient Unit at Willen Hospice. The work is practical, emotional and bereavement support for patients with life-limiting illness, their families and carers, including children, plus help with NHS Continuing Healthcare processes. Expect a varied caseload, holistic needs assessments, occasional community visits and some evening or weekend work. Applicants need relevant health, social care or hospice experience and a Level 3 qualification or equivalent experience.
What the job involves
- Provide practical, emotional, psychosocial and bereavement support to patients, families and carers, including children and young people, across the In-Patient Unit and Wellbeing Services
- Manage a varied caseload, complete holistic needs assessments and develop tailored support plans
- Build trusted relationships and recognise when counselling, spiritual care, safeguarding or other specialist support is needed
- Contribute to daily triage, handovers and multidisciplinary meetings, sharing family and psychosocial updates
- Support safe, well-coordinated discharge planning with clinical colleagues, anticipating changing needs
- Offer guidance and practical advocacy on welfare benefits, housing, grants and community support, referring complex or regulated matters to specialist organisations
- Support NHS Continuing Healthcare processes: identify potential eligibility with the clinical team, complete Checklists once competent, guide families and liaise with NHS and Local Authority partners
- Maintain accurate, timely and confidential records
- Contribute to audits and service development
- Support volunteers
- Undertake occasional community visits
- Work within professional, safeguarding and clinical boundaries
What’s required
Qualifications
- Level 3 qualification (NVQ/QCF) or equivalent experience
Experience
- Relevant experience in health, social care or hospice settings
- Experience supporting people affected by life-limiting illness, bereavement or complex family circumstances
Skills & knowledge
- Communicates with empathy and clarity, including in sensitive conversations with distressed or anxious families
- Highly organised and detail-focused, able to prioritise a busy caseload and meet external timescales
- Confident use of digital systems for reporting and case management
- Understanding of safeguarding, professional boundaries and mental capacity principles
- Knows when to seek supervision or elevate statutory, clinical or complex concerns
- Works independently and within a multidisciplinary team, calm and flexible under pressure
Checks & eligibility
- Full UK driving licence
- Access to a vehicle
- Willing to complete required training and checks
Other
- Able to undertake community visits and occasional evening or weekend work
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Contact Details:
The Methodist Church in Britain Recruitment Team
