Mental Health Administrator Winchester City PCN

This part-time administrator post, 18.75 hours a week, supports the mental health team of Winchester City Primary Care Network across three GP practices. The work centres on confidential administration, including preparing and minuting multidisciplinary team meetings, sending patient reminders and questionnaires, managing the team's EMIS task box and recording outcome measures. The role is hybrid, with at least half of hours onsite at St Clements Surgery and Mondays required. Fit rests on office and IT skills, GCSE English or Maths, and experience of multidisciplinary working.

What the job involves

• Provide confidential administrative support to the mental health PCN team
• Manage own time and priorities, and coordinate the team's diary and use of office space
• Support the PCN team lead with compliance reports, audits and ad hoc data requests
• Act as point of contact for the team lead and wider team
• Send appointment reminders and questionnaires to patients
• Prepare MDT meeting documentation and support meetings before and after
• Take minutes and coordinate meetings, including triage and MDT meetings
• Manage the team's EMIS task box
• Record patient outcome measures
• Monitor and use IT systems and databases, supporting the clinical team
• Carry out general administration such as data entry, typing and word processing
• Support the smooth running of mental health services across the PCN, and other ad hoc duties

What’s required

Qualifications

• GCSE grade C or above in English or Maths
• ECDL, NVQ Level 3 in business administration or similar, or in-depth administrative experience, or CPD in organisational systems or business administration (alternatives)

Experience

• Working in a dynamic environment subject to rapid change under operational pressures
• Multidisciplinary team working

Skills & knowledge

• Strong verbal and written communication
• Excellent time management and ability to prioritise
• High level of IT proficiency, including MS Office (Word, Outlook, Excel)
• Strong organisational skills
• Attention to detail and proactive problem-solving
• Works well in a team and independently, using own initiative

Other

• Able to work on Mondays, and ideally Fridays
• Able to work at least 50% of hours onsite at St Clements Surgery

What’s offered

• Flexible working requests discussed at interview

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