Memory Assessment Service Team Administrator

This 12-month, 30-hour secondment sits in the Memory Assessment Service at Pennine Care NHS Foundation Trust, a team of a manager, nurses, occupational therapists and administrators. The core of the work is administrative: handling calls from patients, relatives and professionals, booking clinic appointments and keeping records up to date on Paris. Tableau reporting on service KPIs and support to a busy MDT set it apart from a standard admin post. Candidates need GCSE English and maths and working experience of Microsoft software.

What the job involves

• Deal with telephone queries on appointments and service matters, giving advice, taking messages and redirecting clinical calls
• Book, reschedule, cancel and rebook patient clinic appointments and manage staff diaries
• Record and update data on Paris, including case notes, appointment outcomes, uploaded documents and discharges
• Administer all referrals received into the service and input activity data
• Manage clinic waiting lists and spreadsheets
• Use Tableau to monitor KPIs and service performance and produce reports as requested
• Prioritise own workload daily and support the team manager and wider MDT
• Carry out clerical work including post, email, filing, scanning, photocopying and gathering information
• Establish and maintain administrative systems and contribute to reviewing processes
• Arrange meetings for the Memory Team, and plan, arrange and minute team meetings
• Co-ordinate the lone worker response and feed issues to the team manager
• Maintain stock control, ordering and checking supplies

What’s required

Qualifications

• GCSE English and maths grade C or higher, or equivalent

Experience

• Working experience of Microsoft software

Skills & knowledge

• Knowledge of office procedures and systems
• Understanding of the importance of maintaining confidentiality
• Ability to communicate effectively with all levels of Trust staff and external agencies
• Good keyboard skills
• Good organisational skills and ability to prioritise workload to meet deadlines
• Good written and verbal communication and interpersonal skills

Other

• Ability to work as a team member and individually
• Conscientious approach to meeting deadlines

Nice to have

• Typing or word processing qualification
• ECDL or equivalent qualification
• Experience of using electronic systems
• Previous clerical experience
• Ability to input data accurately
• Note taking experience
• Working with databases and generating reports