Medicine Counter Assistant post in the Outpatient Pharmacy at James Cook University Hospital, employed by South Tees Healthcare Management Limited on its own terms rather than Agenda for Change. The role is the reception point for the pharmacy, greeting customers, hospital staff and service users in person and by phone, receiving prescriptions and taking payment at the till. The post runs on a flexible shift pattern covering the pharmacy's opening hours and may involve working at sites across University Hospitals Tees. Previous customer service experience is essential.
What the job involves
- Greet customers, hospital staff and service users at the reception counter and by telephone
- Receive prescriptions into the pharmacy accurately
- Take payment for prescriptions and other items using the till
- Deliver services in line with professional, ethical, legal and locally agreed policies and standards, under the pharmacy manager
- May be required to work across sites within University Hospitals Tees
What’s required
Experience
- Previous customer service experience
Skills & knowledge
- Excellent customer service skills
- Excellent written and oral communication skills
- Excellent time management
- Confident and assertive dealing with the public and healthcare professionals
- Ability to be supportive and show empathy where appropriate
Other
- Able to work the required hours on a flexible shift pattern covering pharmacy opening hours
Nice to have
- GCSEs A-C in maths and English, or equivalent qualification or experience
What’s offered
- Health and wellbeing initiatives
- Staff benefits
- Opportunities for personal and professional development
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Contact Details:
The Methodist Church in Britain Recruitment Team
