Hedena Health's Contracts and Clinical Pharmacy team is recruiting a Care Coordinator to support proactive care across a primary care practice population. The post centres on processing repeat medication, handling prescribing queries, running recall work and actioning medicines safety alerts. It blends clinical administration with direct outreach to patients who are frail, have long-term conditions or are not engaging with services, working alongside clinical pharmacists and PCN multidisciplinary teams. Applicants need NHS or primary care experience and a working knowledge of medicines and prescribing.
What the job involves
- Develop and implement proactive care services to improve and maintain the health and wellbeing of the practice population
- Identify cohorts of patients and support their personalised care using decision support aids
- Process repeat medication requests daily
- Handle medication queries from patients and outside agencies
- Manage the recall system for medication management
- Carry out prescribing audits
- Action medicines safety alerts
- Support patients with long-term conditions, including frail and elderly patients
- Carry out outreach to patients who are not engaging with services
- Encourage patient uptake of services through direct contact
- Input clinical data
- Coordinate and navigate care for patients and carers across health and care services, working with clinical teams, pharmacists and PCN multidisciplinary teams
Experience
- Experience working within the NHS or primary care
Skills & knowledge
- Knowledge of health care practices, medicines and prescribing processes
- Highly organised with excellent attention to detail
- Strong IT skills, comfortable working with data and clinical systems
- Excellent communication skills with patients and healthcare professionals
- Compassionate nature
- Exceptional customer service
Other
- Enjoys problem-solving and working as part of a supportive team
Nice to have
- Experience in general practice, hospital or community pharmacy
- Familiarity with EMIS and Docman 10
- Experience supporting healthcare improvement projects
What’s offered
- Supportive and welcoming team environment
- Opportunities to develop skills and gain experience across clinical and administrative functions
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Contact Details:
The Methodist Church in Britain Recruitment Team
