This fixed-term post, running ten months, sits in the Cancer Services Directorate at Mount Vernon Cancer Centre. The job centres on secretarial and administrative support to medical secretaries and consultants, handling enquiries from staff, patients and relatives by phone, email and in person. The post stands apart for its work on cancer pathways, liaising with outpatients, chemotherapy and radiotherapy booking teams and external GPs to limit delays. Healthcare experience and a fast-paced, high-volume background are essential, with oncology experience desirable.
What the job involves
- Provide administrative and secretarial support to medical secretaries and clinical teams
- Handle enquiries from staff, patients and relatives by email, phone and face to face
- Make patients' appointments and inform them of the arrangements
- Liaise with GPs, other hospitals, clinics and external agencies
- Process treatment forms and referrals promptly and efficiently
- Collate scans, results and histology for patient records
- Liaise with outpatients, medical secretaries, and chemotherapy and radiotherapy booking teams to keep patient pathways moving with minimal delays
- Manage constantly changing priorities and deadlines
What’s required
Qualifications
- 5 GCSEs at grade A-C or equivalent, including English and Maths
- Recognised secretarial qualifications or relevant experience
Experience
- Administration work
- High-standard work in a fast-paced, high-volume environment
- Working in a team and autonomously, including with difficult customers in challenging situations
- Previous experience in a health or care setting
Skills & knowledge
- Working on own initiative and to deadlines in a busy environment
- Good computer skills, including Microsoft Office (Word, Outlook, Excel)
- Interpersonal skills to liaise with multidisciplinary staff, and feeding back on complex protocols to senior staff
- Excellent written communication with attention to accuracy, plus organisation and time management
- Customer care treating people with dignity and respect, with tact and diplomacy on sensitive issues
- Knowledge of clinic and hospital procedures and a performance focus on improving services
Other
- Commitment to equality, diversity and inclusion, including in diverse settings
- Friendly, calm, tactful and empathetic manner
- Good team player, with good timekeeping and flexibility
- Role model the Trust values every day
Nice to have
- RSA typing
- Previous oncology experience
- Experience using a hospital PAS system
- Knowledge of medical terminology
What’s offered
- Flexible working requests considered, balanced against service needs
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Contact Details:
The Methodist Church in Britain Recruitment Team
