A part-time secretarial post in the secretary team at Edenfield Road Surgery, a GP practice. The core of the work is managing referrals and patient pathways, keeping records accurate and handling patient contact at reception. The hours are weekday shifts that can run late to 18:30 or start at 07:30, and candidates must be able to commit to these. Typing and IT skills and at least three GCSEs, or equivalent, are essential.
What the job involves
- Manage incoming and outgoing referrals, including two week wait and fast-track referrals, and safety net them
- Manage the diary of named consultant(s), including appointments and meetings
- Type patient letters, discharge summaries and correspondence from clinical dictation
- Receive and direct patients courteously, and answer calls and emails from patients, carers and professionals
- Update patient records accurately and maintain and organise medical case notes
- Manage the while you wait list and guide patients through referral processes
- Liaise with hospital teams, the referral gateway and private providers on referrals, admissions and appointments
- Keep colleagues informed of hospital structure and referral pathway changes, and action incoming emails
- Carry out general administration including filing, scanning and document management
- Support colleagues with guidance and the training of new staff
- Respond to subject access requests under practice policy
- Undertake other duties requested by the Practice Manager or partners
Qualifications
- At least 3 GCSEs at grades A to C or equivalent, including English and Maths
Experience
- Previous administrative or reception experience
- Experience of working with the public
Skills & knowledge
- Typing skills
- Good standard of IT literacy, including Microsoft Office programs
- Communication skills
Checks & eligibility
- DBS check under the practice disclosure and barring risk assessment process
Other
- Commitment to the weekday shift pattern, including late finishes to 18:30 and 07:30 starts
- Up-to-date information governance training
- Up-to-date infection prevention and control training
- Up-to-date safeguarding training
- Up-to-date mandatory training
Nice to have
- Medical administration or health service qualification
- Training in medical terminology or clinical systems
- Experience working in a GP practice or NHS setting
- Experience summarising patient records or using clinical systems such as EMIS or SystmOne
What’s offered
- Well-being resources
- Investment in staff development and training
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
