The post sits within the administrative and medical secretarial team at Greenway Community Practice, a GP practice with a large multidisciplinary team. Core work is handling clinical correspondence, referrals and hospital results, and read-coding information into patient records. It also covers medical reports for insurers and solicitors, a private fees account and admin support to the wider team. Fit depends on prior healthcare setting experience and time spent as a medical secretary.
What the job involves
- Prepare and process clinical correspondence, referrals, reports and medical documentation for GPs and clinicians
- Process and track referrals, investigations and hospital correspondence, liaising with secondary care
- Monitor and action incoming correspondence, including the NHS.net inbox, and allocate tasks to clinicians or team members
- Scan and file clinical documents and follow up outstanding actions
- Handle confidential patient information in line with practice policy, information governance and data protection law
- Carry out workflow processes and read-code relevant information into electronic patient records under the coding policy
- Provide administrative support to the wider multidisciplinary team and liaise with healthcare professionals and organisations
- Prepare medical reports, PMA reports and copy records for solicitors, insurers and employers, and arrange medicals
- Maintain the private fees account, recording payments and preparing banking
- Handle incoming and outgoing post, and type referral letters, agendas, minutes and general documents
- Liaise with hospital departments on appointments, results and letters, using ICE, and deal with patient enquiries about hospital appointments
- Devise protocols for secretarial duties
What’s required
Qualifications
- Educated to GCSE or NVQ level, or equivalent
Experience
- At least 2 years' experience of working in a healthcare setting
- At least 1 year's experience as a medical secretary
- Experience of administrative duties
Skills & knowledge
- Understanding of medical terminology
- Attention to detail
Nice to have
- Excellent written, oral and telephone communication, with good interpersonal skills
- Strong IT skills, including MS Office and Outlook
- EMIS user skills
- Effective time management, planning and organising
- Ability to work as part of a team and autonomously
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Proactive and able to use initiative
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Contact Details:
The Methodist Church in Britain Recruitment Team
