This Medical Secretary post supports the Forensic Service and its wider multidisciplinary team at East London NHS Foundation Trust, keeping its reception and administration running. The work covers processing referrals, reports and correspondence, handling incoming and outgoing post, filing service-user records and booking interpreters, all with strict confidentiality. It is based in a paper-light office and sometimes involves covering other administration staff across several sites. Applicants must give three reasons to shortlist them in the supporting statement, and a five-minute PowerPoint presentation follows if shortlisted.
What the job involves
- Provide a comprehensive administrative service to multidisciplinary teams, including referrals, reports, correspondence, documentation, filing, photocopying and scanning
- Develop reception and administration systems for the service and give day-to-day administrative support
- Date-stamp, scan and distribute incoming post, and sort outgoing mail to internal, external and agency recipients
- Maintain office filing systems so service-user information is accessible to relevant staff, keeping it confidential
- Maintain a standard filing system for patient notes, correspondence and questionnaires in line with record-keeping policies
- Book interpreters and translators for clients' appointments, monitor confirmations and act as needed
- Type correspondence when required
- Liaise with a broad range of professions and service users while maintaining client confidentiality
- Prioritise workload and use own initiative in a busy, demanding environment
- Work alongside and cover other administration staff across several locations at times
Qualifications
- RSA III or equivalent
- Good standard of general education
- Good standard of numeracy and literacy
Experience
- Substantive experience as a medical secretary or administrator
- Working as part of a team
- Experience of working in the NHS
Skills & knowledge
- Office management skills
- Computer literacy in MS Office applications
- Touch typing and audio typing at 50+ WPM
- Knowledge of EPR systems
- Verbal communication in person and on the telephone
- Knowledge of RiO
Other
- Working under pressure, prioritising and adapting to changing circumstances
- Working without supervision
- Self-motivated
Nice to have
- AMSAR, or equivalent ECDL qualification
- English and Arithmetic GCSE grade C
- Experience of working with people with mental ill health
- Experience of working in a multidisciplinary team
- Knowledge of mental health terminology
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Contact Details:
The Methodist Church in Britain Recruitment Team
