The Rise Group Practice is recruiting an experienced receptionist and administrator to join its front-of-house team, which serves around 4,600 registered patients. The work centres on answering calls, booking appointments, handling repeat prescriptions and recall lists, and chaperoning for the clinical team. The post is part-time, covering set Wednesday morning and Thursday and Friday afternoon shifts, with occasional extra hours to cover absence. Agency applications are not accepted.
What the job involves
- Providing reception and administrative support as part of the team delivering primary care to registered patients
- Answering and making external and internal telephone calls
- Booking patient appointments by phone, in person and through the online consultation tool
- Responding to general enquiries from patients and external providers by email and telephone
- Processing repeat prescription requests
- Reviewing recall lists and booking patients for annual reviews
- Scanning clinical documents
- Chaperoning for the clinical team
- Opening or closing the practice depending on shift timings
- Other duties delegated by the line manager
What’s required
Qualifications
- Competency in English and Maths
- Computer literacy with experience of Microsoft Office
Experience
- Previous experience in a public or patient-facing role
- Previous reception or administration experience
Skills & knowledge
- Working independently and collaboratively with colleagues
- Proactively managing patient demand
- Good understanding of clinical systems
Nice to have
- Previous work experience in General Practice
- Knowledge of EMISWeb and Docman
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Contact Details:
The Methodist Church in Britain Recruitment Team
