Medical Receptionist

A fixed-term reception post for 12 months in the Primary Care Services team of North Staffordshire Combined Healthcare Trust, based at Keele Practice on Keele University Campus. The role centres on running reception and telephone services, booking appointments, handling repeat prescriptions and medical post, and covering colleagues' absences. It is a multi-site post, with cover needed at the Moorcroft Medical Centre in Hanley and Holmcroft Surgery in Stafford, and a driving licence is essential. Visa sponsorship is not available for this role.

What the job involves

• Run the reception area as first point of contact, including registering new patients
• Operate the appointments system, booking arrivals and arranging suitable appointments
• Answer the telephones, book appointments and handle patient and agency queries
• Issue and manage repeat prescriptions and handle requests for non-recurrent medication
• Receive and process medical post, specimens and faxes in line with practice protocols
• Monitor and manage the waiting area so patients are seen promptly and safely
• Check and act on practice message sheets, EMIS alerts, emails and clinical instructions
• Pass urgent patient requests to the clinician on call
• Cover team absences and maintain a broad knowledge of all team tasks
• Work to CQC, clinical and information governance protocols and help set up new ones
• Support practice projects and pilots and act on clinical team queries
• Work across Keele, Moorcroft and Holmcroft, including extended access until 8pm one day a week

What’s required

Qualifications

• NVQ 2 in administration or equivalent experience

Experience

• Customer service skills

Skills & knowledge

• Good written and verbal communication
• Keyboard skills

Checks & eligibility

• Driving licence for travel between sites

Other

• Adaptable to the demands of the service
• Willing to work additional hours as needed between 8am and 6.30pm

Nice to have

• Experience in a general practice environment or similar

What’s offered

• Wellbeing opportunities
• Flexible working