This fixed-term post runs for 24 months in AIS Plus, the private side of the University of Southampton Auditory Implant Service. The coordinator keeps cochlear and bone conduction implant patients moving through their pathway, handling referrals, appointments, scans and correspondence. The role is weekday daytime, with flexible working supported, and liaises closely with clinicians, ENT and hospital staff. Experience of a patient administration system in a healthcare setting is preferred.
What the job involves
- Triage, coordinate and process patient and clinical correspondence accurately and on time
- Provide end-to-end patient administration support, following correct procedures in complex systems
- Provide medical coordinator support for PHAB and ENT medical clinics
- Liaise with allied health professionals, ENT, hospital staff and radiology on referrals, appointments, admissions, assessments, scans and image reports
- Act as key operational contact for patients, the multidisciplinary team and external organisations within AIS Plus
- Manage patients through the cochlear implant and bone conduction hearing implant pathway, working with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff
What’s required
Experience
- Relevant administrative or customer support experience
- Experience using a patient administration system (PAS) or equivalent
Skills & knowledge
- Strong communication skills
- Ability to prioritise and manage a busy workload
- Excellent attention to detail, accuracy and record keeping
- Ability to cross-check data from multiple sources
- Good working knowledge of complex administrative systems
Checks & eligibility
- DBS check at Standard level, carried out by the University
Other
- Strong teamwork and ability to build positive working relationships
- Ability to thrive in a busy, interactive team environment
- Maintain confidentiality of all data and patient information (mandatory)
Nice to have
- Experience in a healthcare or clinical environment
What’s offered
- Generous holiday allowance
- Additional University closure days
- Flexible working arrangements
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Contact Details:
The Methodist Church in Britain Recruitment Team
