Based in the ICB IT and Microsoft 365 team at NHS Dorset, this digital role supports the Microsoft cloud services for the Integrated Care System across BSW, Dorset and Somerset. The postholder keeps those services secure and reliable and turns clinical, operational and corporate needs into working technical solutions. The post centres on the national NHS.net Connect tenant and primary care IT needs, with a rota of out-of-hours on-call. Fit depends on degree-level IM&T knowledge or equivalent, plus specialist Microsoft 365 expertise.
What the job involves
- Manage and develop Microsoft 365/N365 services so they stay secure, reliable and aligned to business needs
- Configure and support Teams, Copilot, OneDrive, SharePoint, PowerApps, Forms, Power Automate, EM&S and Intune for the ICB and primary care
- Troubleshoot complex issues across Microsoft technologies
- Support governance and security requirements, keeping services in line with NHS standards and best practice
- Maintain services to defined KPIs, policies, procedures and service level agreements
- Support automation and workflow solutions
- Contribute to service improvement initiatives and digital transformation projects
- Work with clinical, operational and corporate colleagues to turn business challenges into technical solutions
- Choose digital services for prioritised use cases, weighing user experience, interoperability, capability and cost
- Produce technical documentation
- Work with suppliers, stakeholders and project teams to deliver outcomes
- Keep up to date with emerging Microsoft technologies and recommend which to adopt
What’s required
Qualifications
- IM&T knowledge to degree level or equivalent experience
- Specialist knowledge of Microsoft O365
Experience
- Proven experience in a large-scale Office 365 environment
- Expert knowledge and experience of M365 and/or NHS.net ConnectProven experience working to service level agreements in an ITIL environment
- Experience supporting and mentoring staff
- Experience providing a customer service function
Skills & knowledge
- Proficiency with Microsoft desktop operating systems and applications
- Configuring Teams, OneDrive, SharePoint, PowerApps, Forms and Power Automate, with expert knowledge of at least one of OneDrive, SharePoint, PowerApps or Power Automate
- Use of service desk tools and technologies
- Information security principles, plus Information Governance and Data Protection and Caldicott Principles
- Communicating technical issues to non-technical users and producing documentation and user guides
- Analysing complex, conflicting technical issues and proposing interim or permanent resolutions
Other
- Understanding of the primary care environment and the NHS England GP IT Operating Model
- Flexibility to join the out-of-hours on-call rota
- Ability to work under pressure in a busy, frequently interrupted environment
Nice to have
- NHS.net Connect experience
What’s offered
- Support to grow and develop new skills
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Contact Details:
The Methodist Church in Britain Recruitment Team
