Housing Income Officer in the Housing Income Team at Mansfield District Council, a team focused on high rent collection carried out with care. The post centres on collecting rent, taking action against tenancy breaches for non-payment, and helping customers secure benefits, household support funds and specialist referrals. Recovery work is handled with support offered throughout, and the role suits applicants with income recovery experience and existing welfare benefits knowledge; budgeting advice training is provided. Strong team working and communication skills are needed.
What the job involves
- Collect rent and manage income recovery
- Take action on breaches of tenancy conditions for non-payment of rent
- Support customers to have benefits in place, including Universal Credit housing costs, housing benefit and council tax reduction
- Enable customers to access household support funds
- Make referrals for specialist support where a need is identified
- Offer support throughout the recovery process
What’s required
Experience
- Experience of working in income recovery
Skills & knowledge
- Existing knowledge of welfare benefits and budgeting advice (training provided)
- Excellent team working and communication skills
- Eye for detail
Other
- Hardworking
- Compassionate and empathetic
- Genuine passion for teamwork and providing the best service to customers
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Contact Details:
The Methodist Church in Britain Recruitment Team
