People Hub Team Lead in Manchester

This People Hub Team Lead post sits within NICE's People Team in the Facilities, Improvement & People Directorate, and is the first point of contact for colleagues and managers. The role leads a small team giving generalist HR advice and a joined-up service across the employee lifecycle, including sickness absence support, employment documentation and job evaluation. It is hybrid, with attendance at the Manchester office, and draws on data and digital tools to improve guidance and processes. CIPD Level 5 or equivalent experience is essential.

What the job involves

• Lead, coach and develop a small team delivering the People service
• Oversee Hub operations so queries are understood, owned and resolved, with handovers to specialist teams
• Provide practical generalist HR advice to managers and colleagues across the employee lifecycle
• Support managers with sickness absence and wellbeing, giving first-line advice and escalating complex or sensitive cases to People Relations
• Oversee employment documentation, job evaluation and fixed-term contract monitoring
• Use data, feedback and KPIs to improve service quality, guidance, processes and the manager and colleague experience
• Work across the People function to join up services and improve ways of working through digital tools and automation

What’s required

Qualifications

• CIPD Level 5 or equivalent experience
• Degree level education or equivalent demonstrable experience in a similar role

Experience

• Significant generalist HR experience advising and supporting managers on people matters, policies and terms and conditions
• Supporting sickness absence and employee relations, recognising when specialist escalation is needed
• Managing an operational HR or People service, including prioritising workload, maintaining service standards and responding to changing demand
• Designing, reviewing and refining end-to-end HR processes
• Managing and developing others

Skills & knowledge

• Broad generalist HR knowledge, applying HR policy and employment legislation practically and proportionately
• Excellent customer service, communication and judgement, including knowing when to seek specialist support
• Strong people leadership and coaching skills
• Organised, managing competing priorities while keeping a clear focus on service
• Comfortable using HR systems and digital tools to manage data and improve processes

Other

• Proactive, solutions-focused and calm under pressure
• Collaborative, values-led approach with a commitment to inclusion and continuous improvement

Nice to have

• Experience using Electronic Staff Records (ESR)

What’s offered

• Hybrid working combining home working with time in modern offices
• Flexible working options, including compressed hours
• Supportive team culture
• Inclusive workplace

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