Assistant Practice Manager post at St George's Medical Centre, a GP practice caring for around 7,600 patients, working alongside the Practice Manager. The role covers day-to-day operations, supporting the reception and administrative teams, handling patient complaints and coordinating quality improvement projects. Up to two days a week can be worked from home, subject to practice needs, and the post offers a route towards Practice Manager. Candidates from outside GP practice may apply if they bring strong management and leadership skills.
What the job involves
- Support the Practice Manager in the day-to-day running of the practice and its administrative functions
- Manage and investigate patient complaints under practice policy and NHS procedures, preparing responses within timescales
- Assist with the management, supervision, training and development of reception and administrative teams
- Support staff recruitment, induction, appraisals, wellbeing and professional development
- Support the planning, coordination and delivery of quality improvement projects and clinical audits
- Use data, audits, feedback and complaints to identify trends and inform improvements
- Monitor practice workload, performance targets and key performance indicators
- Support CQC compliance, clinical governance, health and safety, risk management and practice policies
- Maintain records and uphold confidentiality, data protection and information governance standards
- Coordinate practice projects, NHS initiatives, enhanced services and contractual requirements
- Support effective use of clinical and administrative systems to improve efficiency
- Deputise for the Practice Manager when required
Qualifications
- GCSE English and Maths or equivalent literacy and numeracy skills
- Evidence of ongoing learning and professional development in management or healthcare administration
Experience
- Management experience, with the ability to support, motivate and develop a team
- Managing competing priorities, organising workloads and meeting deadlines
- Handling challenging situations, resolving problems and dealing with complaints professionally
- Reviewing processes and identifying efficiency and service improvementsCoordinating tasks, projects or improvement activities to completion
Skills & knowledge
- Using IT systems, keeping accurate records and handling confidential information
- Working collaboratively, communicating effectively and taking initiative
Nice to have
- Experience in a GP practice, primary care or another healthcare setting
- Knowledge of NHS systems, GP practice operations and contractual requirements
- Complaints handling experience in an NHS or healthcare setting, or training in it
- Experience of QI, clinical audit or service change, including implementing new processes or policies, or project management training
- Knowledge of CQC requirements, clinical governance, risk management and information governance, or related training
- Monitoring performance indicators, analysing data and reporting outcomes
- Experience of staff recruitment, induction, training, appraisal or performance management
- A management or leadership qualification, or a qualification in healthcare management or business administration
What’s offered
- Home working up to two days a week, subject to the needs of the practice
- Opportunities for professional development
- Potential progression to Practice Manager
- Supportive, close-knit team environment
- Varied and rewarding role
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Contact Details:
The Methodist Church in Britain Recruitment Team
