The Assistant Administration Manager supports the Administration Manager in running the Patient Healthcare Advisors who handle administration for Omnes Healthcare's elective care. The core of the work is keeping advisor performance above 80 per cent and making sure patients get timely elective access, from referrals and bookings through to clinic scheduling. The 37.5-hour post also covers daily performance reporting, complaint investigation and commissioner meetings. Performance management skills and an ability to identify key performance indicators are essential.
What the job involves
- Manage performance of all Patient Healthcare Advisors, keeping efficiency above 80%
- Ensure patients get timely access to elective services, including referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling
- Work with the advisors to deliver a high-quality service under the Patient Access Policy
- Provide daily performance updates and reports, and monitor agreed actions
- Maintain effective working relationships with the team to sustain key operational targets
- Flag risks to agreed delivery to the Administration Managers in good time
- Support the Administration Manager at external meetings with commissioners
- Develop and sustain good relationships with other departments
- Provide support to identified projects
- Support the investigation of informal and formal complaints, and make sure learning is shared and acted on in the team
- Carry out other duties delegated by the Management Team
Skills & knowledge
- Good communication, presentation and interpersonal skills
- Strong prioritisation skills, managing competing demands
- Self-motivated and highly organised, able to stay focused under pressure
- Able to influence, inspire and work effectively with others
- Performance management skills
- Ability to identify key performance indicators
What’s offered
- 5 weeks holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- NHS discount and support schemes
- Employee Assistance Programme
- Sick pay and enhanced maternity/paternity leave
- Salary sacrifice schemes for electric car and cycle to work
- Life insurance (3x salary), healthcare cash plan and charitable giving scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
