This Admin Team Leader post sits within the Little Hulton site of Salford Primary Care Together, a community interest company running three GP practices across Salford. The postholder line-manages the site's reception and administrative staff, keeps admin systems and rotas running, and supports the Clinical Lead in the day-to-day running of the practice. The role carries a flexibility requirement to move between sites and cover early morning and late evening shifts. Two or more years of leadership experience in a customer-focused setting is essential.
What the job involves
- Line-manage the reception and administrative team at Little Hulton, including supervision, appraisal, coaching and development plans
- Support the site Clinical Lead in the day-to-day running and planning of the site, ensuring safe, effective patient care
- Ensure all sites operate safely and smoothly, and that admin systems and procedures run efficiently
- Co-ordinate admin rotas and leave requests, and ensure work allocation such as home visits and 111 requests is completed
- Act as first point of contact for patient complaints and lead their resolution, managing learning from complaints, incidents and near misses
- Monitor and report site performance against KPIs and produce site data to ensure targets are met
- Set SMART objectives, manage absence processes and take part in recruitment and induction of new staff
- Lead on health and safety, infection control and incident reporting for the site and its staff
- Oversee accurate record keeping, information governance, safeguarding and compliance with SPCT policies
- Provide direction and support to staff in the use of front-end, telephone and other practice systems
- Manage resources such as stationery and ordering, and organise daily and weekly workloads to meet deadlines
- Contribute to projects and new services with the Management Team, and represent the company in a positive manner
Qualifications
- Relevant further education qualification
Experience
- Two or more years' leadership experience in a customer-focused environment
- Experience of leading, managing and coaching teams to achieve high standards of customer care
- Experience of working autonomously, taking initiative and managing own workload
Skills & knowledge
- Excellent people management skills
- Excellent written and verbal communication skills
- Experience and knowledge of Microsoft packages
Other
- Shares and upholds the values of Salford Primary Care Together
- Able to work as part of a team
- Committed to providing patient-centred care
- Flexibility to move around sites and cover early morning and late evening shifts
Nice to have
- Management or supervisory qualification
- Previous clerical or receptionist experience
- Previous experience in a customer-focused, busy environment
- Clean driving licence and use of a car
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Contact Details:
The Methodist Church in Britain Recruitment Team
