Managing Agent Officer

The Guinness Partnership has a permanent Managing Agent Officer post running leasehold management on developments owned or managed by third-party landlords and agents. The work centres on customer service on those sites, explaining complex leasehold structures and scrutinising service charge demands, accounts and formal notices from agents. Hybrid working mixes office days with home working across 35 hours a week. Fit depends on working knowledge of leasehold legislation and RICS and ARMA guidance.

What the job involves

• Deliver a leasehold management service and customer experience on developments owned or managed by third-party landlords and agents
• Interpret and explain complex leasehold structures and provisions
• Scrutinise service charge demands, accounts and formal notices from managing agents
• Address areas of concern or non-compliance raised by managing agents
• Provide consistently high levels of customer service to a wide range of customers
• Manage a varied workload while meeting performance targets
• Take responsibility for health and safety compliance

Qualifications

• Level 2 qualification (GCSE grades A*-C or equivalent) in Maths and English

Experience

• Managing a large and varied workload while meeting performance targets
• Providing high levels of customer service to a wide range of customer expectations
• Responsibility for health and safety compliance

Skills & knowledge

• Excellent oral and written communication
• Working knowledge of S18-30 Landlord and Tenant Act 1985 and Commonhold & Leasehold Reform Act 2002
• Working knowledge of RICS and ARMA guidelines, regulations and procedures
• Ability to read, interpret, apply and explain complex title (leasehold) structures and provisions
• Highly self-motivated, able to plan and work effectively without close supervision

Other

• Demonstrates the Guinness Behaviours

Nice to have

• Experience of affordable housing tenures such as Shared Ownership and Affordable Rent
• IRPM affiliation
• RICS accreditation
• CIH Level 3

What’s offered

• Hybrid working, blending office days with working from home

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