The Receptionist works at the St Marks Hospital Same Day Service for Maidenhead Primary Care Network, as the first point of contact for patients. Work covers welcoming and checking in patients, managing appointments, handling calls and in-person enquiries, and keeping records accurate while supporting a multidisciplinary clinical team. The service runs weekday daytime hours and hosts physiotherapy, GP, advanced nurse practitioner and health check clinics. Visa sponsorship is not offered, so applicants need an existing right to work in the UK.
What the job involves
- Welcome patients and visitors in a professional, courteous manner
- Check patients in for appointments on the EMIS clinical system
- Manage appointment bookings, cancellations and amendments under service protocols
- Respond to patient enquiries in person, by phone and electronically
- Keep patient demographics accurate and up to date
- Direct patients to the appropriate clinician or service
- Maintain accurate patient records
- Provide administrative support to a multidisciplinary clinical team
- Support the smooth day-to-day running of the service
- Carry out administrative and operational tasks for clinicians and colleagues as required
What’s required
Skills & knowledge
- Computer and IT literacy
- Excellent customer service and communication skills
- Strong organisational and administrative skills
- Ability to prioritise workload effectively and work efficiently in a busy healthcare environment
Checks & eligibility
- Existing right to work in the UK, as visa sponsorship is not available
Other
- Friendly, professional and patient-focused approach
- Reliable, flexible and able to support a multidisciplinary team
- Commitment to confidentiality and maintaining accurate records
Nice to have
- Receptionist experience
- Experience of using healthcare systems
What’s offered
- NHS Pensions
- 25 days annual leave
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
