A coordinator post in the hospital at home service run by Greater Peterborough Network, a primary care organisation supporting patients across the area. The job centres on handling inbound referrals, answering patient and family queries, and coordinating follow-ups and discharges with hospital teams and GP practices. The service runs 8am to 8pm, seven days a week, with one weekend in two on rota. GCSE English and Maths, or equivalent, is required.
What the job involves
- Deliver high-quality, safe and effective patient care as part of a collaborative team
- Manage and action inbound referrals appropriately
- Respond to queries from patients and family members
- Update patient records with care plans during MDT meetings
- Coordinate follow-ups with the clinical team
- Liaise with hospital teams and GP practices about patient care
- Process discharges once patient care has ended and care-related tasks are complete
- Report incidents, complaints and escalations to the Service Manager
- Promote a positive working culture and encourage staff involvement in developing the service
- Undertake other duties in line with statutory, legislative and NHS policy within the scope of the role
What’s required
Qualifications
- GCSE English and Maths, or equivalent
Experience
- At least 1 year of experience (area not stated)
- Coordinating and liaising with multiple stakeholders
- Administrative skills and robust record keeping
Skills & knowledge
- Good working knowledge of Microsoft Office, including Excel, Word and Teams
- General IT set-up and systems
- Excellent written and verbal communication
- Planning and organising own workload without direct supervision
- Strong interpersonal skills with people from varied backgrounds and seniority levels
- Prioritising competing tasks to agreed timescales
Other
- Resolving issues over the phone in a professional and courteous manner
- Innovative, objective and logical problem-solvingPositive, professional, approachable and respectful attitude
- Good decision-making with excellent attention to detail
- Reliability and flexibility
- Recognising personal limitations and referring to colleagues when necessary
Nice to have
- Experience of working in health and social care, or similar public sector roles
- NHS-specific IT system experience, such as SystmOne
- Understanding of NHS community services
- Experience handling difficult conversations and complaints
What’s offered
- Opportunity to grow personally and professionally
- Pay uplift of 15% for Saturdays and 25% for Sundays and bank holidays
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Service Coordinator- Hospital at home in Macclesfield employer: The Methodist Church in Britain
Plymouth Community Homes is an exceptional employer that prioritises innovation and collaboration in driving technology and digital transformation. With a strong commitment to employee growth, we offer flexible working arrangements and a supportive work culture that encourages professional development and meaningful contributions to the community. Join us in shaping the future of our organisation while enjoying a rewarding work-life balance in a vibrant location.
Contact Details:
The Methodist Church in Britain Recruitment Team
