This Practice Manager post at Central Medical Centre leads the practice's day-to-day operations and its staff, working alongside the GP partners and clinical leads. The work spans people management, HR, workforce and budget oversight, service improvement and practice governance. It is a 37.5-hour role within a PCN, and includes CQC Registered Manager and Caldicott Guardian responsibilities, subject to CQC registration and approval. Primary care experience is desirable rather than required.
What the job involves
- Lead the practice's day-to-day operations and people management, working with GP partners, team leaders and clinical leads
- Directly manage non-clinical team leaders and agreed staff groups, with one-to-one meetings and objective reviews
- Manage recruitment from job descriptions through selection, pre-employment checks and induction
- Manage sickness absence, return-to-work meetings and attendance concerns
- Manage probation, capability, disciplinary and grievance processes within delegated authority
- Oversee reception, care navigation, administration, secretarial functions, rotas and cover arrangements
- Maintain an operational dashboard and drive service improvements with clear owners and deadlines
- Coordinate complaints handling, with clinical input where required
- Act as CQC Registered Manager for the regulated activity, subject to registration and approval
- Act as Caldicott Guardian, advising on the confidential use and sharing of patient information
- Manage delegated operational expenditure and staffing costs within agreed budgets
- Liaise with the PCN, ICB, suppliers and external advisers in collaboration with the partners
What’s required
Registration & licences
- CQC Registered Manager registration and approval
Experience
- Substantial experience managing staff and day-to-day operations in a busy service
- Demonstrable experience of recruitment, appraisals, absence management and performance concerns
- Experience of improving processes and monitoring service performance
Skills & knowledge
- Ability to conduct difficult conversations fairly, confidently and sensitively
- Strong organisation, prioritising competing demands and following actions through to completion
- Excellent communication and sound judgement with confidential or sensitive matters
- Ability to lead teams, delegate and establish clear accountability
- Confidence using digital systems, spreadsheets and management information
- Judgement on confidentiality and information sharing, and knowing when to seek specialist advice or elevate
Nice to have
- Experience in general practice, primary care or another regulated healthcare setting
- Familiarity with NHS primary care operations and CQC requirements
- Experience using SystmOne or another GP clinical system
- Relevant management, HR or leadership qualification
- Experience of workforce planning, budget management and organisational change
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Contact Details:
The Methodist Church in Britain Recruitment Team
