This permanent role at Peaks & Plains Housing Trust sits between contract managers, internal teams and outside partners delivering repairs, voids and planned investment work. The core is keeping records and performance reports accurate, supporting complaint investigations and carrying out routine inspections, while keeping customers and contractors informed and escalating cost, safety or contract problems quickly. The post is agile, mixing office and home working with travel to properties and construction sites. A full UK driving licence and access to a vehicle are required.
What the job involves
- Act as the central link between contract managers, internal teams and external partners on repairs, voids and planned investment contracts
- Ensure high standards of quality and service across these contracts
- Maintain accurate records
- Produce performance reports
- Support complaint investigations
- Undertake routine inspections
- Act as the key point of contact so customers and contractors stay informed
- Escalate cost, safety or contractual concerns quickly
- Hold contractors accountable to service standards
- Travel to customer properties, construction sites and contractor work areas as needed
Skills & knowledge
- Organised, professional approach
- Balancing administrative tasks with practical quality control
- Managing multiple priorities in a fast-paced setting
- Interpreting performance or financial data
- IT skills including Excel and housing systems
- Clear, collaborative communication to build stakeholder relationships
Checks & eligibility
- Full UK driving licence
- Access to a vehicle
Other
- Working independently to resolve problems
- Confidently holding contractors to account against service standards
- Values aligned with the employer's values
Nice to have
- Background in social housing, local authority, contractor or property maintenance
What’s offered
- Minimum of 29 days holiday a year, including Christmas shutdown, plus birthday leave and bank holidays
- Defined contribution pension with employer contributions up to 12%
- Agile working with flexible hours and home working
- Health Cash Plan with a range of benefits and discounts
- Training and development support
- Modern office with a friendly working environment
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Contact Details:
The Methodist Church in Britain Recruitment Team
