Assistant Practice Manager post at Dr Laliwala and Partners, a GP practice, supporting the Practice Manager across its sites. The work centres on supervising reception and admin staff, handling patient complaints and Friends and Family Test feedback, tracking mandatory training, and keeping CQC evidence and governance records current. It suits an experienced primary care administrator or supervisor aiming to move into management, with cover across more than one site. Experience of SystmOne is desirable rather than essential.
What the job involves
- Supervise and support reception and administrative teams across sites
- Manage patient complaints, keep the complaints register and report trends
- Coordinate the Friends and Family Test, including reporting and improvement actions
- Monitor mandatory staff training and compliance, with weekly reports
- Coordinate recruitment, pre-employment checks, onboarding, leavers and HR administration
- Conduct return-to-work interviews and address routine conduct and performance concerns within delegated authority
- Monitor rota cover, attendance and staffing pressures
- Oversee SystmOne task and clinical correspondence workflow and the Subject Access Request register
- Support CQC compliance, governance, audits, significant event administration and premises and safety records
- Prepare weekly and monthly performance reports and highlight operational risks
- Coordinate website, social media and patient communications within approval and information governance rules
- Deputise for the Practice Manager on agreed operational matters during absence
Qualifications
- Good standard of education, including English and Maths
Experience
- Previous experience working in a GP practice or primary care setting
- Experience in general practice administration and day-to-day operational processes
- Experience supervising or supporting administrative or reception teams
- Experience managing competing priorities and working to deadlines
Skills & knowledge
- Good IT skills, including Microsoft Office applications
- Understanding of primary care services, administrative workflows and practice procedures
- Understanding of patient confidentiality, information governance and data protection
- Excellent organisational, communication and interpersonal skills
- Strong problem-solving skills and ability to identify and elevate operational concerns
- Ability to maintain accurate records, monitor outstanding work and prepare reports
Other
- Ability to work independently, use initiative and recognise when matters need escalating
- Ability to work flexibly across practice sites when requiredReliable, adaptable and able to work under pressure
- Professional, approachable and supportive attitude
- Ability to deal sensitively with patient concerns and complaints
Nice to have
- NVQ Level 3 or above in business administration, management or a related subject
- Relevant leadership or management training
- Senior administrator, reception manager, team leader or assistant practice manager experience in primary care
- Experience of SystmOne, TeamNet, Bluestream and Accurx
- Experience supporting CQC inspections, audits and quality improvement
- Understanding of NHS recruitment checks, including DBS and right-to-work
- Knowledge of Subject Access Requests, the Friends and Family Test and complaints procedures
- Experience supporting recruitment, induction, appraisals and absence management
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Contact Details:
The Methodist Church in Britain Recruitment Team
