Receptionist - Casual in London

This casual receptionist role sits at the front of Penrose Health's practices, where the Patient Coordinator greets and checks in patients face to face. The work centres on welcoming patients who may be unwell or anxious, taking their observations and preparing them for their appointment with a clinician. The post is active and on your feet, moving between the entrance, waiting area and observation space, with telephone calls handled centrally. No clinical experience is needed because full training is given.

What the job involves

• Greet patients and visitors in person as they arrive at the practice
• Check patients in for appointments face to face across the entrance, waiting area and observation space
• Take and record patient vitals and observations before consultations
• Prepare patients for their appointment so the clinician has accurate, up-to-date information
• Support safe and smooth patient flow through the practice
• Use empathy and de-escalation to support patients who are anxious, unwell or upset
• Keep observation and waiting areas clean, safe and welcoming
• Escalate urgent in-person concerns to the clinical team when needed

What’s required

Experience

• Experience in a customer-facing or patient-facing role

Skills & knowledge

• Understanding of patient confidentiality, data protection and professional boundaries
• Awareness of the challenges patients may face when attending healthcare services

Other

• Empathetic, patient-focused and emotionally aware
• Professional and respectful, even under pressure
• Resilient and able to manage challenging interactions calmly
• Reliable and well organised
• Works collaboratively as part of a team

What’s offered

• Full training provided

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