Receptionist in London

Practice Plus Group's Surrey out-of-hours service is recruiting a bank receptionist to open and prepare the front desk for patients, doctors and nurses. The work centres on greeting and registering patients, handling calls and bookings, and keeping records accurate. Shifts run from 19:00 to 08:00 on weekdays and round the clock at weekends, with sessions that can be picked to suit. Reception, customer service or admin experience is valued, and offers depend on satisfactory references and a DBS check.

What the job involves

• Preparing and opening the reception area ahead of patient, doctor and nurse arrival
• Ensuring patients are seen professionally, following Practice Plus Group guidelines
• Greeting patients warmly and registering them efficiently
• Managing telephone enquiries, bookings and patient queries
• Supporting clinical teams by coordinating patient flow
• Handling data entry and maintaining accurate records
• Keeping the reception area calm, tidy and professional
• Adapting quickly to changing demands during busy periods

What’s required

Checks & eligibility

• Satisfactory DBS check
• Satisfactory references

Nice to have

• Experience in reception, customer service or admin, ideally in healthcare
• Clear communication and empathy in sensitive situations
• Composure during busy or late hours
• Confidence with IT systems and multitasking under pressure
• Strong attention to detail and commitment to confidentiality
• Reliability, punctuality and enthusiasm for flexible working
• Proactive, enjoys working independently and thrives on variety

What’s offered

• Flexible shift choice from a range of sessions
• Ability to pick up shifts around own schedule

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