Fernlea Surgery, a GP practice serving about 12,500 patients, is recruiting a medical receptionist and administrator to its medical administration team. The post combines front-of-house patient contact with back-office work such as record updates on EMIS, correspondence, recalls and workflow tasks. It is open to full-time and part-time applicants on weekday shifts between 8am and 6:30pm. GCSE English and Maths at grade C or 4 is essential.
What the job involves
- Handling patient contact face to face and by telephone, prioritising urgent, complex or sensitive enquiries
- Booking appointments, recalls and follow-ups on the computerised appointment system
- Maintaining patient records on EMIS, including clinical coding, scanning and filing
- Monitoring and actioning incoming emails, electronic tasks and workflow requests independently
- Carrying out searches, audits, recalls and administrative reporting
- Typing letters, reports, referrals and clinical documentation
- Opening, date-stamping and distributing correspondence, reports and results to clinicians
- Responding to administrative requests from clinicians and prioritising them
- Reporting system faults to software suppliers or IT support and tracking progress
- Explaining registration and temporary resident arrangements and monitoring patient flow
- Answering and making calls, taking accurate messages, and checking the phone system each day
- Opening and securing the premises at the start and end of the working day
What’s required
Qualifications
- GCSEs or equivalent at grade C/4 or above in English and Maths
- Demonstrable numeracy and literacy skills, including reading, writing and spelling
Skills & knowledge
- Accurate administration under pressure and managing multiple priorities
- Using judgement and initiative with queries and operational issues
- Handling confidential information with an understanding of information governance
- Confident IT skills, including accurate data entry
- Strong written and verbal communication
- Remaining calm and professional in sensitive or challenging situations
Other
- Working independently and within a multidisciplinary team
- Understanding and applying policies, procedures and guidance
- Willingness to undertake training relevant to the role
Nice to have
- Experience in an administrative role in healthcare, primary care or a fast‑paced office
- Experience in a GP practice or NHS setting
- Experience using clinical systems such as EMIS or equivalent
- Experience of clinical coding, document management, recalls or audit
- Experience supporting clinicians with administrative workflows
- Knowledge of NHS primary care systems and processes
- Evidence of ongoing professional development
- Keyboard or typing qualification
What’s offered
- Competitive salary
- Paid 30-minute lunch break each day
- NHS Pension scheme
- Paid DBS check
- 20 days annual leave plus bank holidays
- Free on‑site car parking
- Full training and development opportunities
- Supportive and welcoming team environment
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Contact Details:
The Methodist Church in Britain Recruitment Team
