The post sits in the shared Kingston and Sutton Highways service, which runs highways systems and processes for both boroughs. Its core is owning the Causeway Alloy system and the end-to-end processes, data and reporting around it, plus leading the systems improvement roadmap. Working is hybrid, with two office days a week in Kingston or Sutton. Proven experience of leading business change and managing suppliers on business-critical systems is central to fit.
What the job involves
- Own highways business systems, ensuring Causeway Alloy and associated applications support reliable operational delivery across both boroughs
- Own and continuously improve end-to-end highways processes and workflows, removing duplication, manual workarounds and inconsistent practices
- Lead the highways systems and digital improvement roadmap, including configuration, integrations, GIS, mobile working, testing, releases and service continuity
- Provide governance of systems, data and reporting, covering data quality, user access, change control, asset and inspection records, performance information and highways claims evidence
- Drive user adoption and continuous improvement by working with operational teams, corporate digital and IT colleagues and external suppliers
- Comply with the borough's equalities and diversity policy and all other borough and departmental policies
- Ensure health and safety standards are adhered to for the work area
- Champion equality, diversity, safeguarding, health and safety, Prevent and environmental values
- Undertake additional duties that are reasonable within the post and that the line manager may require
What’s required
Experience
- Significant experience of managing and improving business-critical operational systems in a complex organisation
- Strong experience of business process improvement, workflow design, service transformation and embedding new ways of working
- Proven ability to translate operational requirements into system, process, data and reporting improvements
- Experience of system governance and lifecycle management, including user acceptance testing, releases, patching, access, configuration, change control and service continuity
- Experience of using data, performance information and user feedback to set priorities, support decisions and show benefits
- Demonstrable experience of leading business change and sustaining improvements after implementation
Skills & knowledge
- Visible leadership and strong stakeholder engagement with operational users, senior managers, digital and IT teams and suppliers
- Strong supplier and contract management, including service levels, performance, value for money and escalation
Checks & eligibility
- Right to work in the UK (sponsorship is not guaranteed)
Nice to have
- Experience within highways, transport, street works, environmental services or another operational local authority service
- Experience of enterprise asset or work management systems, including Causeway Alloy or a comparable platform
- Understanding of GIS, mobile field solutions, system interfaces and integrations, operational reporting and data structures
- Knowledge of asset, works and inspection data and its role in service management, statutory compliance and defending highways claims
What’s offered
- Annual leave of 25-32 days plus bank holidays, depending on service and grade (pro-rata if part-time)
- Enhanced maternity, paternity, shared parental, adoption and dependants leave
- Local Government Pension Scheme
- Hybrid and flexible working, with Google Chromebooks provided
- Learning and development portal with a range of courses
- Interest-free season ticket loans
- Bicycle loan, cycle to work and electric vehicle leasing schemes
- Confidential health and wellbeing and counselling support
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Contact Details:
The Methodist Church in Britain Recruitment Team
