Compliance Contract Manager in London

The Compliance Contract Manager at Sutton Housing Partnership leads a portfolio of statutory compliance workstreams, reporting to the Head of Building Safety and Compliance. The work centres on directing contractors against KPIs and SLAs across multi-million-pound contracts, with delegated budget authority for variations and payments. The post is hybrid and full-time, and also covers complex resident complaints and cross-cover of the wider compliance suite. Fit depends on an enhanced DBS, a valid driving licence and access to a car for business use.

What the job involves

• Lead delivery of multi-million-pound statutory compliance portfolios, with delegated accountability for professional liability and investment, risk and remedial decisions
• Drive contractor performance at strategic level against KPIs and SLAs, leading high-stakes disputes including potential terminations
• Provide strategic cross-cover across the full Big 6 compliance suite
• Exercise delegated budget authority for variations, payment validation and long-term financial forecasting
• Act as technical architect for compliance-related procurement
• Act as lead subject matter expert and final internal arbiter for complex resident and leaseholder enquiries and complaints
• Ensure technical data and Section 20 consultation processes are legally robust, protecting recovery of capital and revenue costs
• Own the technical validity of Golden Thread compliance records in Northgate/NEC so they are audit-ready
• Monitor and evaluate safety policies, and design and enforce Health & Safety frameworks
• Produce board-level reports that translate technical data into strategic insights
• Build partnerships with Legal, Finance, Housing and external regulators, driving the Safety First agenda
• Manage multiple high-risk workstreams, balancing reactive demands with long-term statutory safety cycles

What’s required

Qualifications

• Academic qualification (degree, HNC or equivalent) in Building Services, Engineering, Facilities Management or a relevant technical discipline
• Level 5 or 6 qualification in a relevant safety or technical field

Experience

• Proven track record of strategic contract and commercial leadership
• Directing complex M&E, Facilities Management or statutory compliance contracts under NEC, JCT or TPC

Skills & knowledge

• Sophisticated understanding of leasehold service charging and Section 20 consultation requirements
• Passion for excellent customer service
• Ability to manage multiple high-risk workstreams simultaneously
• Confidence and professionalism to arbitrate complex complaints and lead high-stakes disputes

Checks & eligibility

• Valid driving licence
• Access to own car for business use
• Satisfactory enhanced DBS check

Other

• Ambitious, inspirational leadership that fosters a high-performance culture of technical accuracy and statutory accountability

Nice to have

• Senior professional membership such as MRICS, MCIBSE, MIWFM or C.Build E
• NEBOSH National Certificate or similar safety leadership credentials

What’s offered

• Local Government Pension Scheme membership, with employer contribution of 18.4% from 1 April 2025
• 33 days annual leave plus paid time off on bank holidays
• Simply Health Cash Plan with cashback on dental, optical, consultations and scans
• Employee benefits including cycle to work scheme and a range of discounts
• 24/7 confidential Employee Assistance Programme
• My Learning account with e-learning and instructor-led training, plus applications for external training

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