The Diabetes Team in the Specialty Medicine Directorate at Cwm Taf Morgannwg University Health Board is recruiting an Administrative Support Officer to provide confidential administrative and clerical support. Work covers keyboard and IT tasks, data input, records, incoming correspondence, appointment booking and telephone calls from patients, relatives and professionals. The post also includes reception duties and flexible working, and it is Welsh Essential, needing speaking and listening at Level 3. Fit turns on that Welsh requirement and prior healthcare or clinical office experience.
What the job involves
- Provide professional, confidential and comprehensive administrative support to the Diabetes Team
- Carry out administrative and clerical duties
- Use keyboard skills and a range of IT applications
- Input data
- Answer and manage telephone calls
- Maintain records systems
- Deal with incoming correspondence
- Arrange client appointments
- Have contact with patients, relatives and other professionals who phone the team
- Carry out reception duties
- Work flexibly to support the service
Qualifications
- NVQ Level 3 or equivalent experience, skills and knowledge
- RSA/OCR Level 3 or equivalent experience or skills
Experience
- Previous experience of working in a healthcare setting
- Working in a busy office or clinical environment
- Dealing with the general public
- Working on own initiative and as part of a team
- Experience of databases
Skills & knowledge
- Knowledge of hospital IT or patient management systems, such as WPAS Myrddin
- Microsoft Office and good computer literacy
- Excellent communication and interpersonal skills
- Excellent customer care skills
- Setting priorities and managing workload
- Clerical skills
Other
- Welsh language speaking and listening at Level 3 or above
Nice to have
- Good knowledge of medical terminology
- European Computer Driving Licence (ECDL)
- Previous medical secretary experience
What's offered
- Leading pension
- Generous leave
- Flexible work
- Career growth
- Ongoing learning and development
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Contact Details:
The Methodist Church in Britain Recruitment Team
