This receptionist and admin assistant post sits in the South East Staffs mental health service of Midlands Partnership NHS Foundation Trust, rotating between the David Parry Suite and St Michael's Court. The work centres on welcoming service users, handling demanding calls and keeping records current on the RiO clinical system, plus scanning and workflow admin. Weekday hours run 9am to 5pm, and full training is given to those without the preferred NVQ level 2. Visa sponsorship is not available.
What the job involves
- Welcome service users on arrival and provide a first-class reception service
- Handle challenging telephone calls
- Input to RiO, the clinical system, and create letters
- Complete admin tasks from an electronic workflow inbox
- Scan, upload and copy documents
- Produce quality documents in a very busy environment
- Manage time and prioritise work
Qualifications
- NVQ Level 2 in Business Administration, or equivalent administrative experience
Experience
- Experience of working in an office environment
- Experience of undertaking office procedures with minimal supervision
Skills & knowledge
- Excellent typing skills, including audio-typing
- Proficiency in Microsoft Office and other computer packages
- Producing documents and reports to a high standard from handwritten and audio transcription
- Working on own initiative and prioritising workload against conflicting demands and deadlines
- Understanding of the importance of confidentiality
- Understanding of the importance of effective teamwork
Other
- Sound written and spoken English
- Organised, professional and adaptable
Nice to have
- Previous admin or customer service experience
- Previous experience of working within the NHS
- Experience of using RiO or another patient clinical system and dealing with the public
- Experience of minute taking
- Customer service skills
What's offered
- Ongoing training and support
- Career development, with many admin assistants moving into promoted posts
- Regular 1-to-1 supervision sessions
- Annual appraisals
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Contact Details:
The Methodist Church in Britain Recruitment Team
