This post sits in the Cancer & Access division of Medway NHS Foundation Trust, within Cancer & Core Clinical Services. The holder plans and books outpatient appointments and keeps waiting lists in line with Trust and government targets. Hours are Monday to Friday, 9am to 5pm, and the role includes moving patients between sites and taking the lead for one specialty. Knowledge of patient service centre systems and national waiting-time targets such as 18-week RTT is needed.
What the job involves
- Plan and book outpatient appointments, making maximum use of slots according to protocol, criteria and government targets
- Manage waiting lists and book appointments within clinical, Trust and government waiting time targets
- Move patients between sites where needed to match protocol and meet targets
- Process referrals in line with Trust policies and SOPs
- Manage own specialty and respond to requests from the PSC Team Leader and Service Manager
- Resolve capacity issues and elevate potential problems that jeopardise Trust policy to PSC Team Leaders and Service Managers
- Record and provide specialty statistics to managers, sometimes at short notice
Qualifications
- General standard of general education
- NVQ level 3 or equivalent experience
Experience
- NHS administration experience
- Relevant administrative experience
- Experience communicating with the public and/or patients by phone and face to face
- Experience dealing with conflicting demands on time
Skills & knowledge
- Knowledge of Patient Service Centre or similar systems
- Knowledge or awareness of national and local outpatient targets, including 18-week RTT and cancer targets
Other
- Answer the values-based question on how you demonstrate respect and dignity
What’s offered
- Choice of coverage and supplemental benefits for employees and their families
- Promotion of flexible working opportunities across the Trust
- Career development in an ambitious and dynamic environment
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Contact Details:
The Methodist Church in Britain Recruitment Team
