This Design and Collaboration Manager post sits in the Services team at Q, the membership community improving care across the UK and Ireland, which operates within the NHS Alliance. The core of the work is designing and leading improvement programmes, running participatory workshops and coaching, and developing new paid-for services and partnerships. Its client-facing, entrepreneurial side sets it apart, with trusted relationships to build with senior external stakeholders. Experience of service design, systems thinking and managing several projects at once decides fit.
What the job involves
- Design and deliver improvement programmes end to end, from scoping to achieving impact
- Lead and coordinate multiple projects and matrix teams at the same time
- Design, lead and run inclusive participatory activities, facilitating groups and coaching individuals
- Build and maintain trusted relationships with clients and partners, leading meetings and managing expectations
- Work entrepreneurially to develop new business offers, securing buy-in and creating proposals and reports
- Synthesise evidence and insight in real time, developing written materials and presenting on method and content
- Develop strategies and new projects with colleagues, external stakeholders and associates
- Help the team develop its practice in innovation, evaluation, learning and reflection, giving developmental feedback
- Embed equality, diversity and inclusion in the content and conduct of all work
- Contribute to the development and delivery of member offers
What’s required
Experience
- Extensive experience of service design, systems thinking and/or improvement approaches, including coaching others
- Creative facilitation with groups from diverse backgrounds, including senior leaders
- Working confidently with senior people, including external stakeholders where relationships are limited
- Entrepreneurial and/or client-facing roles, communicating the value of work to varied audiences
- Strong project management and organisation, managing several strands of work at once
Skills & knowledge
- Understanding of, and commitment to, diversity and inclusion in employment and service delivery
Nice to have
- Synthesising, analysing and interpreting data to draw out learning, assess impact and make recommendations
- Techniques from systems thinking or social innovation to support systems change
- Good understanding of health and care systems across the UK, including the roles of local and national organisations
What’s offered
- 30 days annual leave plus bank holidays
- Pension scheme
- Cycle to work scheme
- Salary sacrifice schemes
- Travel season ticket loans
- Family friendly policies
- Flexible and agile working principles
- Staff networks and a staff forum
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
