Surrey and Borders Partnership NHS Foundation Trust is recruiting a senior receptionist to run Front of House and Switchboard across its designated sites. The post combines hands‑on reception work with supervising other receptionists and co‑ordinating their cover. It also supports the Facilities Team with room bookings, visitor and contractor access, key control, the car park and routine safety checks, reporting to the Facilities Officer or Supervisor. Line management experience and an NVQ Level 3 or equivalent are required.
What the job involves
- Lead the day‑to‑day running of Front of House and Switchboard services across designated Trust sites
- Supervise and support Front of House Receptionists
- Co‑ordinate cover for reception and switchboard
- Carry out hands‑on reception work
- Provide administrative support to the Facilities Team
- Manage room bookings
- Manage visitor and contractor access
- Control keys
- Administer the car park
- Support and co‑ordinate routine safety and compliance checks
- Make day‑to‑day decisions on cover, access and routine facilities issuesEscalate staffing problems and unresolved or recurring issues to the line manager
Qualifications
- NVQ Level 3 or equivalent qualification, or equivalent experience
Experience
- Experience of working in an office or reception environment
- Line management experience
Checks & eligibility
- Right to work in the UK for the duration of the role
Nice to have
- Customer Service qualification
- IOSH Working Safely
- Experience of working in the NHS
- Experience of switchboard operations
- Experience of using SystmOne
What’s offered
- Flexible working
- Free parking
- Health and wellbeing support
- Wide range of staff networks
- Opportunities to develop and progress
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Contact Details:
The Methodist Church in Britain Recruitment Team
