An ICT Support Engineer joins the Trust-wide ICT Support Team at The Howard Partnership Trust, based at The Howard of Effingham. The core work is helpdesk requests and maintaining ICT systems, infrastructure and end-user devices used by staff and pupils. The work spans every THPT school and includes projects with senior colleagues, so it suits someone comfortable with Windows, Office and mobile devices. Right to work evidence is needed before start, visa sponsorship is not available, and an enhanced DBS check applies.
What the job involves
- Handle helpdesk requests and deliver timely support
- Maintain ICT systems and equipment across THPT schools
- Support senior colleagues on projects and routine tasks
- Keep documentation, data and reports to protect service continuity
- Liaise with staff, students and external suppliers on service delivery
- Apply data protection, safeguarding and health and safety standards
Experience
- Experience with PCs, laptops, tablets and mobile phones
Skills & knowledge
- Good knowledge of Windows OS, Microsoft Office and common applications
- Strong communication, organisation and troubleshooting skills
- Prioritising work, meeting deadlines and providing good customer service
Checks & eligibility
- Right to work in the UK, evidenced before employment starts
- Enhanced DBS disclosure
- Verification of identity
- Disclosure of any pending charges, convictions, bind-overs or cautions
Nice to have
- Basic understanding of networking, servers, virtualisation and MAC OS
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Contact Details:
The Methodist Church in Britain Recruitment Team
