This role sits in the Bids and New Projects department of Oaklands College, supporting adult learners on its professional training provision. The post-holder takes learners from first enquiry through enrolment to programme completion, managing a caseload and keeping compliant funding records. What sets it apart is the outreach element, building referral links with Jobcentre Plus, charities and employers across Hertfordshire during a growth phase. Funding and audit compliance is central to the work.
What the job involves
- Advise prospective learners on the most suitable professional training programme for their goals
- Coordinate and manage learner enrolments, applications and onboarding in line with funding and audit requirements
- Manage a caseload of learners through their programme, giving guidance and pastoral support
- Provide support beyond programme completion where it helps learners achieve positive outcomes
- Build and maintain relationships with Jobcentre Plus, charities, third-sector organisations, employers and referral partners
- Generate learner referrals and widen participation through networking, outreach and partnership development
- Promote Oaklands Professional Training provision across Hertfordshire
- Maintain accurate learner records and monitor learner engagement
- Manage enrolment trackers and dedicated mailboxes
- Collect, maintain and submit funding evidence and compliance documentation within required timescales
- Contribute to continuous improvement within the Professional Training team
- Keep safeguarding, equality, diversity, inclusion and learner wellbeing central to the work
What’s required
Experience
- Experience managing learner enrolments and acting as the primary contact for learners
- Experience supporting educational or training provision
- Experience delivering excellent customer service and learner support
Skills & knowledge
- Confident communicator who adapts style to learners, employers, partners and colleagues
- Highly organised, managing multiple priorities and large volumes of documentation
- Strong attention to detail and accurate, compliant record-keeping
- Supportive, learner-centred guidance throughout the learning journey
- Excellent IT skills including Microsoft Teams, Microsoft Office, CRM systems and digital learner management
- Commitment to safeguarding learners and promoting equality, diversity and inclusion
Other
- Passion for helping learners reach their goals and achieve positive outcomes
- Flexible and solutions-focused, responding to changing priorities and stakeholder needs
- Proactive, continually seeking ways to improve outcomes and ways of working
Nice to have
- Experience of learner record management and funding returns
What’s offered
- 30 days' holiday plus bank holidays
- Local Government Pension Scheme with excellent employer contributions
- Continuing professional development and free Adult Community Learning courses, plus Staff Development Days
- Free onsite permit parking
- Onsite gym and discounted wellness treatments
- Cycle to Work scheme and discounted UNO bus travel
- Eye care vouchers and annual awards celebrating achievements
- Employee Assistance Programme and mental health and wellbeing support, including peer supporters
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Contact Details:
The Methodist Church in Britain Recruitment Team
