Lane Rental Officer

This role sits in the Highways and Transport Service, a shared service of the Royal Borough of Kingston upon Thames and the London Borough of Sutton, and works on the Kingston Permit Scheme and the Lane Rental Scheme. The post centres on processing permit applications for street works, resolving clashes with utility companies and carrying out site inspections to check traffic management and public safety. It is a full-time, hybrid post, and the full Lane Rental Scheme is due to come into force in January 2027. Visa sponsorship is not guaranteed.

What the job involves

• Manage the day-to-day Lane Rental application process, reviewing permits and advising works promoters
• Assess permit applications, liaise with utility companies and inspect sites for compliance with the New Roads and Street Works Act
• Identify work clashes and negotiate with utility companies so work is efficient and safe
• Plan and carry out site inspections across the borough, ensuring traffic management meets Chapter 8 and public safety is maintained
• Validate charges, manage records and support funding bids and performance reports
• Act as point of contact for the public, councillors and emergency services, investigating and resolving enquiries
• Support the team on lane rental administration, including completing TTROs and DTROs
• Use DfT Street Manager and internal systems to keep accurate records, invoices and data evidence
• Assist with general administrative tasks as the business requires

What’s offered

• Annual leave of 25 to 32 days plus bank holidays, depending on service and grade
• Enhanced maternity, paternity, shared parental, adoption and dependants leave
• Three volunteering days per year in Kingston
• Hybrid and flexible working, dependent on the role
• Learning and development portal with a range of courses
• Local Government Pension Scheme
• Cycle to work, bicycle loan and electric vehicle leasing schemes
• Confidential health, wellbeing and counselling support

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