This band 2 post sits in the Booking Team of the Central Booking department at Salisbury NHS Foundation Trust. The work centres on running the national e-Referrals System, entering referrals accurately onto the hospital patient record, and covering the referral centre that handles inbound referrals by email. Post holders also man the Netcall booking call centre, in a busy team where colleagues cross-cover one another. Visa sponsorship is not available for this role.
What the job involves
- Administer the national NHS e-Referrals System
- Enter referrals swiftly and accurately onto the Hospital Electronic Patient Record
- Provide cover for the Salisbury Referral Centre, the single point of access for email referrals from external healthcare organisations and internal referrals
- Man the Central Booking Call Centre using the Netcall system
- Deliver an excellent patient service in line with the Trust vision
- Ensure standards in the Trust Access Policy are effectively delivered
- Cross-cover and support colleagues within the team
Qualifications
- GCSE grade C/4 or equivalent in English Language
- Basic numeracy qualification
Experience
- Recent administrative experience
- Working in a team environment
- Experience in patient or customer contact
Skills & knowledge
- Excellent verbal and written communication skills
- Organisation to prioritise workload and meet deadlines in a busy team
- Experience of, or willingness to learn, IT systems including eRS and Lorenzo
- Good understanding of patient pathways and referral processes
- Desire to learn NHS policies and patient administration processes
Other
- Ability to work independently
Nice to have
- Basic IT qualification
- Experience using a variety of IT systems
- Existing knowledge of NHS patient administration processes
What’s offered
- NHS Pension Scheme
- Generous annual leave
- Staff discounts
- Onsite facilities
- Support for flexible working
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Contact Details:
The Methodist Church in Britain Recruitment Team
