This Senior Logistics Co-ordinator sits in the Customer Service Team of UKHSA's Culture Collections department, which supplies microorganisms and cultured cells for public health research. The post takes orders from key customers and handles them from receipt through to dispatch, including quotes, customer enquiries and export paperwork. It is office-based with no hybrid working, and includes covering for the Order Processing Manager. Counter-Terrorism Check clearance normally needs three years' UK residence.
What the job involves
- Manage orders for key customers from receipt to dispatch, entering them on the sales order database
- Maintain customer satisfaction through clear, proactive communication and early, accurate updates
- Answer non-technical national and international customer enquiries within agreed timescales
- Ensure dispatches meet national and international rules and safety regulations, advising customers
- Compile shipping and customs documents for all countries and check shipments are correctly assembled
- Liaise directly with customers on international shipping issues, working with shipping and customs clearing agents
- Generate quotes on request and enter them correctly on the order processing database
- Prioritise workload to meet departmental SLA deadlines
- Deputise for the Order Processing Manager in their absence
- Help train new staff in order processing procedures
- Review and recommend process improvements, including MaPS and IT systems
- Build reports from operational databases, such as KPIs, customer accounts and inventory control
What’s required
Qualifications
- GCSEs or equivalent, including English, Mathematics and Science
Experience
- Customer service experience, preferably in a sales office with an order processing system
- Managing key customer accounts and high-value orders from receipt to dispatch
- Proven logistics experience, including international shipping, export documentation and customs processes
Skills & knowledge
- Intermediate computer literacy in MS Office and Oracle
- Good telephone manner and customer communication skills
- Good verbal communication and accuracy
Checks & eligibility
- Basic disclosure and barring check
- Counter-Terrorism Check clearance
- Normally three years' UK residence for national security vetting
Other
- Working Together (lead behaviour)
- Seeing the Big Picture
- Communicating and Influencing
- Delivering at Pace
- Changing and Improving
Nice to have
- Business administration experience
- Familiarity with databases and sales order processing systems
- Intermediate Oracle computer literacy
- Experience and training in dealing directly with difficult customers
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Contact Details:
The Methodist Church in Britain Recruitment Team
