The Central Booking Team at Salisbury NHS Foundation Trust is recruiting a Booking Coordinator to take patient calls and manage referrals. The work centres on booking patients through their care pathway, from first referral to follow-up appointments or surgery, using ERS and Lorenzo, with training given. Call volume is high, and the hours run from 08:00 to 18:00 Monday to Thursday and to 17:30 on Fridays. Visa sponsorship is not available for this post.
What the job involves
- Provide a professional and efficient booking service for patients and clinical teams
- Manage patient referrals and appointment bookings
- Guide patients through their care pathway from initial referral to follow-up appointments or surgery
- Handle high volumes of incoming calls while delivering good customer care
- Use ERS and Lorenzo to record and manage referrals and bookings
- Ensure every patient has a positive experience
- Prioritise tasks and meet deadlines in a fast-moving team
Qualifications
- GCSE grade C/4 in English Language and Maths
Experience
- Experience using Microsoft Office and other programs and administration systems
- Experience working in an administrative environment
- Experience working in a busy call centre, customer care or high-volume administrative environment
- Experience handling confidential information and understanding of information governance
Skills & knowledge
- Confidence handling calls
- Clear verbal and written communication with multidisciplinary teams
- Ability to prioritise and organise own workload against local and national access standards, under pressure
- Works independently and as part of a supportive team
Nice to have
- Basic IT qualification
- Experience in customer or patient contact
- Recent experience within the NHS
- Existing knowledge of NHS patient administration processes
- Existing knowledge of NHS policies and procedures
What’s offered
- NHS Pension Scheme
- Generous annual leave
- Staff discounts
- Onsite facilities
- Flexible working
- Training on ERS and Lorenzo
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Contact Details:
The Methodist Church in Britain Recruitment Team
