Band 3 Clinical Services Administrator - Salisbury in Kingswood

This administrator post sits in the Memory Assessment Service, supporting its clinical staff within Avon & Wiltshire Mental Health Partnership NHS Trust. The work centres on appointments, documents, minutes and diary and email management, plus screening meetings where spreadsheets are updated as the discussion takes place. It suits someone comfortable with regular calls from service users, carers, GPs and outside agencies, and willing to cross-cover for other administrators. Skilled Worker sponsorship is not available, so applicants must already have the right to work in the UK.

What the job involves

• Provide administrative support to clinical staff in the Memory Assessment Service
• Attend referral screening meetings, update spreadsheets and organise the meetings
• Take calls and enquiries from service users, carers, GPs and external agencies, including sensitive information
• Manage telephone and face-to-face contact with distressed service users in a supportive, empathetic manner
• Input accurate and up-to-date patient data onto the RiO system
• Produce documents, correspondence and minutes at a variety of meetings
• Manage diaries, email and appointment arrangements
• Receive, open and distribute mail, ensuring high-priority items are actioned
• Liaise with clinical teams, multidisciplinary teams and external statutory agencies, including police and Ministry of Justice
• Resolve non-clinical patient problems using sound judgement
• Exchange information with patients, staff and carers about appointments, updates and meetings
• Undertake general administrative tasks and provide cross-cover for other administrators in the team

What's required

Experience

• Proven previous administrative role experience

Skills & knowledge

• Good IT skills, including Microsoft Office (especially Word and Excel) and other health systems
• Good written and verbal communication skills
• Excellent time management, able to work to tight deadlines
• Flexible and reactive to changing prioritiesAbility to work autonomously and as an excellent team player
• Empathy and compassion when dealing with people who have mental health issues

Checks & eligibility

• Right to work in the UK without sponsorship

Nice to have

• Previous administrative experience in an NHS role

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