This shift supervisor post leads the Portering and Security teams at The Queen Elizabeth Hospital King's Lynn, for the NHS Foundation Trust. The work centres on day-to-day coordination of portering and security services, covering patient transfers, patrols, out-of-hours access and responding to violence and aggression. It is shift-based and includes staff wellbeing, training and development, working alongside the Head of Portering and Security. Fit depends on experience of leading a large team and of handling aggressive behaviour.
What the job involves
- Lead and direct Portering and Security staff on shift across all wards and departments
- Coordinate timely, efficient internal patient transfers between wards and departments
- Arrange transfer of deceased patients from wards to the mortuary with courtesy and respect
- Maintain high-profile security patrols of the hospital and grounds
- Lock and unlock doors and windows during silent hours in line with the established procedure
- Control out-of-hours access by contractors and visitors, checking authorisation
- Assist members of the public and staff facing violence and aggression, liaise with the Police and document incidents
- Act as Responsible Officer during fire alarms until the Fire Service arrives, coordinating evacuation of patients and the public in a major fire
- Allocate resources, monitor performance and respond to operational priorities
- Ensure compliance with Trust policies, safety requirements and national standards, working with the Head of Portering and Security
- Support the wellbeing, training and development of the team
What’s required
Qualifications
- Good literacy skills
- Level 4 management qualification or equivalent experience
Experience
- Experience of working with the general public
- Experience of dealing with violent, aggressive or agitated behaviour
- Experience leading a large team
Skills & knowledge
- Ability to work effectively unsupervised
- Good communication skills to interact with the public and colleagues
- Skills to diffuse and de-escalate aggressive behaviour
- Good organisation skills to prioritise quickly and effectively
Nice to have
- Medical Gas Safety training
- IKON restraint and physical intervention training
- Health and safety training
- Experience of working within an NHS environment
- Experience working as part of the QEH Portering or Security team
What’s offered
- Recognised learning and apprenticeship opportunities
- Access to newly built education and training facilities
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Contact Details:
The Methodist Church in Britain Recruitment Team
