This receptionist post is with Vida Healthcare, a general practice, and is advertised through Primary Care Careers. The work centres on patient contact in person and by phone, signposting people to the right service, and helping them book, cancel or check appointments while protecting confidential records. The post is multi-site, so the holder must cover all four surgeries, working morning and afternoon shifts between 8:00 and 18:30 on full or part-time hours. Customer service experience and computer literacy are essential, and training is provided.
What the job involves
- Deal with patients calmly and sympathetically at a high pace, with high accuracy
- Listen to patients and signpost them to the correct service
- Handle confidential patient information with professionalism
- Provide telephone and face-to-face support to book, cancel and check appointments
- Support patients who have a problem or complaint
- Work across the practice's sites, with a main site assigned
- Take part in training set by management for personal and professional development
Qualifications
- GCSE level including English, or two years' working experience
Experience
- Experience in a customer service environment
Skills & knowledge
- Computer literacy with previous hands-on experience
- Working with highly confidential information
- Strong organisation, time management and attention to detail
- Excellent communication skills
- Working alone or within a team
Other
- Able to cover all four practice sites
Nice to have
- Previous experience using SystmOne
- Entry-level knowledge of Microsoft products
- Previous experience of working in the NHS or a call-centre setting
What’s offered
- Full training provided
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Contact Details:
The Methodist Church in Britain Recruitment Team
