This permanent IT & Systems Engineer post sits in the IT function of Blessed William Howard Catholic High School, working alongside the Systems Administrator and senior leadership. The core of the work is first-line support for students, staff and parents, managing the helpdesk queue and keeping hardware, software and digital platforms running. The role is term time plus five weeks and includes audio-visual support for assemblies, parents' evenings, Mass and external events. An enhanced DBS check is required, and visa sponsorship is not available.
What the job involves
- Providing first-line IT support with a customer focus
- Managing and prioritising helpdesk tickets to limit disruption to learning
- Installing, maintaining and troubleshooting devices, hardware, software and digital platforms
- Managing user accounts, permissions and passwords across Active Directory, Google Workspace and Microsoft 365
- Identifying and investigating recurring technical issues
- Monitoring IT systems and services proactively
- Maintaining systems documentation and assisting with asset management and audits
- Supporting audio-visual equipment for assemblies, presentations, parents' evenings, Mass and external events
- Helping colleagues build IT knowledge where recurring support needs appear
- Supporting the security, privacy, reliability and confidentiality of school systems and data
- Supporting safeguarding through monitoring of web-filter alerts and device filtering
What’s required
Qualifications
- GCSE or equivalent in English and Mathematics
- Education to at least A-Level or equivalent
Experience
- Customer-facing technical helpdesk experience
- Experience maintaining Microsoft 365
- Experience troubleshooting a range of operating systems, IT systems and hardware
Skills & knowledge
- Excellent verbal and written communication
- Ability to stay calm and patient under pressure
- Ability to work independently and as part of a team
- Basic knowledge of network infrastructure
- Awareness of IT security principles and data protection
Checks & eligibility
- Enhanced DBS check
Nice to have
- Experience within an educational environment
- Knowledge of Google Workspace
- Experience of print-management solutions such as PaperCut
- A relevant IT qualification
What’s offered
- Ongoing CPD for staff
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
